Refund Policy

* THE BURDEN IS WITH THE SENDER TO INFORM THE RECIPIENT OF THE DELIVERY OF FLOWERS/BOUQUET; IF THE FLOWERS/BOUQUET ARE LEFT IN A SAFE PLACE AT THE BUYER’S DISCRETION WITH THE DISPATCH WE ARE NOT LIABLE THEREAFTER FOR THE SAFE RECEIPT OF THE GOODS. WE WILL ENDEAVOR TO REDELIVER IF GOODS ARE RETURNED. IF FOLLOWING A SECOND DELIVERY ATTEMPT, WE ARE STILL UNABLE TO DELIVER TO THE RECIPIENT, THROUGH NO FAULT OF OUR OWN WE ARE REGRETTABLY UNABLE TO OFFER A REFUND. ANY REMEDY WILL BE DISCRETIONARY.

* WE ARE NOT RESPONSIBLE FOR ANY ORDER WHERE THE RECIPIENT REFUSES TO ACCEPT THE ITEM. WE WILL NOT ISSUE REFUNDS TO ANY CUSTOMER WHERE THE RECIPIENT, FOR WHATEVER REASON, WILL NOT ACCEPT THE ITEM OR REFUSES DELIVERY. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

* IF THE BOUQUET WAS PICKED UP BY BUYER BUT ONLY TO BE SENT TO THE RECIPIENT THE NEXT DAY OR AFTER, THE BUYER IS RESPONSIBLE TO KEEP THE FLOWERS FRESH AND WE WILL NOT BE LIABLE FOR THE BUYER’S NEGLECT OR MISTREATMENT TOWARDS THE FLOWERS. PLEASE ENSURE THAT THE FLOWERS ARE KEPT IN A COLD AND WELL-VENTILATED AREA. BUYERS MUST NOT LEAVE THE BOUQUET IN ANYWHERE THAT MAY BE SUFFOCATING, HOT, DAMP AND/OR UNDER THE SUN. KINDLY NOTE THAT REFUND OR EXCHANGE IS NOT AVAILABLE.

* FOR ITEMS THAT ARE RETURNED, WE REGRET TO INFORM YOU THAT IF REFUND IS ACCEPTED BY THE MANAGEMENT, IT CAN ONLY BE PARTIAL REFUND AS WE CANNOT REFUND RETURN POSTAGE COSTS.

* HANDLING/PROCESSING FEE MAY BE APPLIED AND THE AMOUNT WILL DIFFER IN DIFFERENT SITUATIONS. WHEN HANDLING/PROCESSING FEE APPLIES, IT WILL BE REQUIRED OTHERWISE REFUNDING WILL NOT BE AVAILABLE.